Family membership cards
I've lost my membership card. What should I do?
No one likes standing in line! Having your membership card in hand helps speed up the admission process. If you have misplaced your membership card, please contact the Membership office or stop by the desk in the first floor lobby. For $5 per person, we will send you a new card(s).
I just purchased a membership, but my orange membership card has an expiration date that is only 3 months away. I thought memberships were good for 12 months?
All memberships are good for 12 months...but not all cards are! When you first purchase a membership at the admission desk, you are immediately issued a temporary membership card. These bright orange cards are good for only 3 months. Your permanent membership card will be mailed to you in several weeks. Your permanent membership card will have an expiration date that is 12 months after your date of purchase.
All I have is a print out of my e-mail confirmation. Can I visit today?
Print-outs of e-mail confirmations are always accepted as temporary membership cards. Members may also show a copy of the confirmation e-mail on the screen of their smart-phone or other device.
How long does it take to get a permanent membership card? I've been waiting for 3 weeks!
We strive to mail out all permanent membership cards within 10 business days, but sometimes due to high volume it can take up to 8 weeks. While you are waiting simply use your orange temporary card, it does everything your permanent card does – it’s just orange!
Can I list my friend/neighbor/mother as my spouse? My husband will never visit the Museum.
No. Please only list your actual spouse/partner or co-parent. All other adults should be included as childcare providers.
Use of membership cards
Can I loan my membership card to my sister or father?
Membership cards are not transferable. Cards can only be used by the adults listed on your card. If you'd like to help someone else visit the museum, consider buying him or her a gift membership at a 10% discount!
How many adults and children can I bring with me?
Each membership admits a set number of people. In all cases, you count as one of the guests. Someone holding a family membership may bring themselves and a party of other people over the age of 1 (children under 1 are admitted free.) You can bring your own children, your friends, your niece and nephew or anyone you love! Free admission applies only to a set number of people per visit (usually 4 or 6 people).
How much does it cost to bring extra people?
Family level members pay full price for additional guests. PLUS, Donor and Patron level members can bring guests at half price.
Can my friends pay half price even when I am not there?
No. PLUS, Donor and Patron members are issued a set number of single-use, free guest passes that they can give to their friends.
If I move away can I give my Membership to a friend?
No, memberships are not transferable. Nor are they refundable.
Can my nanny, au pair, or babysitter bring my kids to the Museum?
If someone will be using your membership to escort your children to the Museum, it is crucial that their name be added to your account and that they receive their own card. Family level members pay $10 per person per year for childcare provider cards. PLUS level members receive up to 2 childcare provider cards at no cost. Donor and patron level member can receive an unlimited number of childcare provider cards at no cost. Please contact the Membership office. Can my spouse or partner bring my kids to the Museum?
Each of our membership cards is imprinted with the name of a specific adult. We encourage all parents and other adults raising children to share the Museum experience. If your spouse or partner does not have their own membership card, please let us know and we will provide one!
Member only hours
When are the member-only hours?
Every Saturday and Sunday the Museum hosts "Member Morning" from 9am to 10am. This is a special time when only members are admitted to the Museum. ("Member Morning" will not be held on days the Museum is closed).
What happens at Member Morning?
Member Morning is a special quiet time in the Museum. Members "beat the crowd" and enjoy some of our most popular exhibits before the Museum opens to the public at 10am.
Do I need to R.S.V.P. for Member Morning?
You do not need to R.S.V.P. for Member Morning! Just check in at the front desk. (Don't forget your Membership card!)
Are all the exhibits open?
We try to open as many exhibits as possible during Member Morning. Due to staffing limitations, The Japanese House usually remains closed. Occasionally other exhibits may be closed due to maintenance and renovation. Member Morning is a great time to visit some of our very popular exhibits such as Raceways, KidPower and Construction Zone while they are quiet and uncrowded.
Can I bring my friends to Member Morning?
If you plan to bring more folks with you than your current membership admits, you will need to pay the standard admission price for the additional guests.
I'm a Member of another Museum, but have reciprocal admission benefits through the ASTC or ACM program. Can I visit during Member Morning?
Yes, anyone with ASTC or ACM benefits may vist during Member Morning, provided they show proper identification.
A staff member from the Membership Office is located at the admission desk 5 days a week. The membership office and telephone lines are staffed 7 days a week – during normal business hours.
How can I reach the Membership Office by telephone?
Our telephone number is (617) 426-6500, x354.
How can I reach the Membership Office by e-mail?
Our e-mail address is Membership@BostonChildrensMuseum.org
How can I reach the Membership Office by mail?
Our mailing address is:
Boston Children's Museum
308 Congress Street
Boston, MA 02210-1034
Where can I find membership information online?http://www.bostonchildrensmuseum.org/membership
Express lines and check-in
When is the express line activated?
The express line is always open.
Where is the express line?
The express line is moved from time to time to accommodate crowds. Look for the "Express Line" signs when you enter the lobby.
I'm a member—why do I have to stand in line?
For safety reasons it is crucial that all visitors check-in and receive a hand stamp. Having an accurate count of attendance is also important when the Museum reports back to many funders and when we plan staffing.
I renewed 3 weeks ago—why isn't my name in the computer downstairs?
The computers at the admission desk are a mirror site of our main database. Although they are updated daily, during busy times of the year it it can take up to 4 weeks for your name to be entered in the admission desk computer. As long as you have either a current temporary membership card or a current, permanent membership card you will be admitted.
Do I need another ID?
The Museum requires all adult members to show a matching, valid, government issued photo ID. If you or your childcare providers do not have a photo ID, please contact the Membership Office for an alternative.
Family member identification policy
Boston Children’s Museum reserves the right to check identification of members at the Admission Desk. Boston Children’s Museum membership cards are issued only to adults and are not transferable. Boston Children’s Museum issues membership cards to the primary, adult member and their spouse/partner/co-parent.
If requested, at a cost of $10 each per year, the Museum will also issue a membership card for any other adult, childcare-provider who will be escorting your children to the Museum in your role. (This includes grandparents, babysitters, nannies, au pairs and other relatives.) Note the PLUS level includes 2 childcare cards at no additional cost. The Donor and Patron level includes unlimited childcare cards at no cost.
Adding a Childcare Provider to a Family membership does not increase the number of people admitted at a time.
Anyone using a Museum membership card is expected to show a government issued, photo ID. The names on the membership card and the name on the ID should match. A wide range of government issued photo ID’s will be accepted, including but not limited to a drivers license, passport, state issued ID, voter registration card, permanent resident card, and military identification card.
If you, or your childcare provider, do not have a government issued photo ID, please contact the Membership Office to make alternative arrangements.
If you need a membership card for yourself, your spouse/partner/co-parent, or your childcare provider, please speak to a Visitor Experience Associate at the admission desk, or contact the Membership Office.
If you family has unique needs, please contact the Membership Office for additional assistance.