MEMBERSHIP CARDS
I've lost my Membership card. What should I do?
No one likes standing in line! Having your Membership Card in hand helps speed up the admission process. If you have misplaced your Membership Card, please contact the Membership office or stop by the admission desk in the first floor lobby. For $5, we will send you a new card.
I just bought a Membership...but my orange Membership card
has an expiration date that is only 3 months away. I thought
Memberships were good for 12 months?
All Memberships are good for 12 months...but not all cards are! When you first purchase a Membership at the admission desk, you are immediately issued a Temporary Membership Card. These bright orange cards are good for only 3 months. Your permanent Membership card will be mailed to you in a few weeks. Your permanent Membership card will have an expiration date that is 12 months after your date of purchase.
How long does it take to get a permanent Membership card?
I've been waiting for 3 weeks!
We strive to mail out all permanent Membership cards within 10 business days, but sometimes due to high volume, it can take up to 8 weeks. While you are waiting, simply use your orange temporary card...it does everything your permanent card does...it's just orange!
Can I have 2 cards?
We will issue Membership cards for you and for your spouse/partner/co-parent. If you would like other adults to bring your children to the Museum (including grandparents, nannies, babysitters, etc.), they will need a Membership card in their name. There is a $10 per person/per year fee to include other adults (called childcare providers). You can purchase childcare provider cards at the admission desk or by contacting the Membership Office
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USE OF MEMBERSHIP
CARDS
Can I loan my Membership card to my sister or father?
Membership cards are not transferable. Cards can only be used
by the adults listed on your card. If you'd like to help someone
else visit the Museum, consider buying him or her a gift
Membership at a 10% discount!
How many adults and children can I bring with me?
New Boston Children’s Museum Memberships admit up to 6 people. Older categories of Membership admitted varying numbers of people. In all cases, you count as one of the guests. Member adults can bring themselves and 5 other people over the age of 1 (children under 1 are admitted free). You can bring your own children, your friends, your niece and nephew, or anyone else you love!
Can my nanny, au pair or babysitter bring my kids to the
Museum?
Adults must have their name on a Membership card. For a $10 annual fee, you can purchase a childcare provider card for your nanny, au pair, babysitter or other adult caretaker.
Can my spouse or partner bring my kids to the Museum?
All of our Membership cards are imprinted with the names of the primary member and their spouse/partner/co-parent. We encourage all parents and other adults raising children to share the Museum experience. If your spouse/partner/co-parent's name is not listed on your card, please let us know and we will add them!
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MEMBER EVENTS
How often are Member events?
Member events are help at various dates throughout the year...whenever we have a special reason to celebrate!
Do I need to R.S.V.P. for Member Events?
In most cases we ask that you R.S.V.P. for Member events. Knowing how many people plan to attend helps us plan for the proper amount of food and adequate staffing. Please look at your invitation carefully and if requested to do so, call the R.S.V.P. line.
My child has a nut allergy. Will you be serving peanut
butter at Member Events?
We work with our caterers to avoid serving foods with nuts, but we make no guarantees that the Museum or food we serve will be nut free.
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MEMBER ONLY HOURS
When are the Member only hours?
Every Saturday and Sunday the Museum hosts "Member Morning" from 9 am to 10 am. This is a special time when only Members are admitted to the Museum. (Note - "Member Morning" will not be held on days the Museum is closed.)
What happens at Member Morning?
Member Morning is a special quiet time in the Museum. Members "beat the crowd" and enjoy some of our most popular exhibits before the Museum opens to the public at 10 am.
Do I need to R.S.V.P. for Member Morning?
You do not need to R.S.V.P. for Member Morning! Just check in at the front desk. (Don't forget your Membership card!)
Are all the exhibits open?
We try to open as many exhibits a possible during Member Morning. Due to staffing limitations, the Japanese House usually remains closed. Occasionally other exhibits may be closed due to maintenance and renovation. Member Morning is a great time to visit some of our most popular exhibits such as Kid Power, Science Playground and Arthur & Friends while they are quiet and uncrowded.
Can I bring my friends to Member Morning?
If you plan to bring more folks with you than your current Membership admits, you will need to pay the standard admission price for the additional guests.
I'm a Member of another Museum, but have reciprocal admission
benefits through the ASTC or ACM program. Can I vist during
Member Morning?
Yes, anyone with ASTC or ACM benefits may visit during Member Morning, provided they show proper identification.
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HOW TO REACH
THE MEMBER'S OFFICE
How can I reach the Member's Office by telephone?
Our telephone number is (617) 426-6500 x354.
How can I reach the Member's Office by fax?
Our fax number is (617) 426-1944
How can I reach the Member's Office by e-mail?
Our e-mail address is Membership@BostonChildrensMuseum.org
How can I reach the Member's Office by mail?
Our mailing address is:
Member's Office
Boston Children's Museum
308 Congress Street
Boston, MA 02210-1034
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EXPRESS LINE
AND CHECK IN
When is the express line activated?
The express line is always open.
Where is the express line?
The express line is moved from time to time to accommodate crowds. Look for the "Express Line" signs when you enter the lobby.
I'm a Member—why do I have to stand in line?
For safety reasons it is crucial that all visitors check-in and receive a hand stamp. Having an accurate count of attendance is also important when the Museum reports back to its many funders and plans staffing.
I renewed 3 weeks ago—why isn't my name in the computer
downstairs?
The computers at the admission desk are a mirror site of our main database. Although they are updated weekly, it can take up to 8 weeks for your name to be entered in the admission desk computer during busy times of the year. As long as you have either a current temporary Membership card or a current permanent Membership card, you will be admitted.
Do I need another ID?
You will be asked to show a picture ID at the admission desk. When you visit other museums and utilize your reciprocal benefits, you will often be asked to show an additional ID.
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