MEMBERSHIP CARDS
I've lost my Membership card. What should I do?
No one likes standing in line! Having your Membership Card
in hand helps speed up the admission process. If you have
misplaced your Membership Card, please contact the Membership
office or stop by the desk in the first floor lobby. For $2,
we will send you a new card.
I just bought a Membership...but my orange Membership card
has an expiration date that is only 3 months away. I thought
Memberships were good for 12 months?
All Memberships are good for 12 months...but not all cards
are! When you first purchase a Membership at the admission
desk, you are immediately issued a Temporary Membership Card.
These bright orange cards are good for only 3 months. Your
permanent Membership card will be mailed to you in a few weeks.
Your permanent Membership card will have an expiration date
that is 12 months after your date of purchase.
How long does it take to get a permanent Membership card?
I've been waiting for 3 weeks!
We strive to mail out all permanent Membership cards within
10 business days, but sometimes due to high volume it can
take up to 8 weeks. While you are waiting simply use your
orange temporary card...it does everything your permanent
card does...it's just orange!
Can I have 2 cards?
On request we will be happy to issue a separate card for each
adult in your household, including your spouse/partner or
Nanny/Au Pair.
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USE OF MEMBERSHIP
CARDS
Can I loan my Membership card to my sister or father?
Membership cards are not transferable. Cards can only be used
by the adults listed on your card. If you'd like to help someone
else visit the museum, consider buying him or her a gift
Membership at a 10% discount!
How many adults and children can I bring with me?
New Boston Children’s Museum Memberships admit up to 6 people. Older categories of Membership admitted varying numbers of people. In all cases, you count as one of the guests. If you hold a New Boston Children’s Museum Membership may bring themselves and 5 other people over the age of 1 (children under 1 are admitted free.) You can bring your own children, your friends, your niece and nephew or anyone you love!
Can my Nanny, Au Pair or Babysitter bring my kids to the
Museum?
If someone will be using your Membership to escort your children
to the Museum, it is crucial that their name be added to your
account and that they receive their own card. Please contact
the Membership office.
Can my spouse or partner bring my kids to the Museum? All of our Membership cards are imprinted with the names of
up to two adults in the household. We encourage all parents
and other adults raising children to share the Museum experience.
If your spouse or partner's name is not listed on your card,
please let us know and we will add them!
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MEMBER EVENTS
How often are Member events?
Member events are help at various dates throughout the year...whenever
we have a special reason to celebrate!
Do I need to R.S.V.P. for Member Events?
In most cases we ask that you R.S.V.P. for Member events.
Knowing how many people plan to attend helps us plan for the
proper amount of food and adequate staffing. Please look at
your invitation carefully and if requested to do so, call
the R.S.V.P. line.
My child has a nut allergy. Will you be serving peanut
butter at Member Events?
We work with our caterers to avoid serving foods with nuts,
but we make no guarantees that the Museum or food we serve
will be nut free.
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MEMBER ONLY HOURS
When are the Member only hours?
Every Saturday and Sunday of the Museum hosts "Member
Morning" from 9 am to 10 am. This is a special time when
only Members are admitted to the Museum. (Note -
"Member Morning" will not be held on days the Museum
is closed.)
What happens at Member Morning?
Member Morning is a special quiet time in the Museum. Members
"beat the crowd" and enjoy some of our most popular exhibits
before the Museum opens to the public at 10 am.
Do I need to R.S.V.P. for Member Morning?
You do not need to R.S.V.P. for Member Morning! Just check
in at the front desk. (Don't forget your Membership card!)
Are all the exhibits open?
We try to open as many exhibits a possible during Member Morning. Due to staffing limitations, The Japanese House usually remains closed. Occasionally other exhibits may be closed due to maintenance and renovation. Member Morning is a great time to visit some of our very popular exhibits such as KidPower, Science Playground and Arthur & Friends while they are quiet and uncrowded.
Can I bring my friends to Member Morning?
If you plan to bring more folks with you than your current
Membership admits, you will need to pay the standard admission
price for the additional guests.
I'm a Member of another Museum, but have reciprocal admission
benefits through the ASTC or ACM program. Can I vist during
Member Morning?
Yes, anyone with ASTC or ACM benefits may vist during Member
Morning, provided they show proper identification.
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HOW TO REACH
THE MEMBER'S OFFICE
How can I reach the Member's Office by telephone?
Our telephone number is (617) 426-6500 x354.
How can I reach the Member's Office by fax?
Our fax number is (617) 426-1944
How can I reach the member's Office by e-mail?
Our e-mail address is Membership@BostonChildrensMuseum.org
How can I reach the Member's Office by mail?
Our mailing address is:
Member's Office
Boston Children's Museum
300 Congress Street
Boston, MA 02210-1034
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EXPRESS LINE
AND CHECK IN
When is the express line activated?
The express line is always open.
Where is the express line?
The express line is moved from time to time to accommodate
crowds. Look for the "Express Line" signs when you enter the
lobby.
I'm a Member—why do I have to stand in line?
For safety reasons it is crucial that all visitors check-in
and receive a hand stamp. Having an accurate count of attendance
is also important when the Museum reports back to many funders
and when we plan staffing.
I renewed 3 weeks ago—why isn't my name in the computer
downstairs?
The computers at the admission desk are a mirror site of our
main database. Although they are updated weekly, during busy
times of the year it Ican take up to 8 weeks for your name
to be entered in the admission desk computer. As long as you
have either a current temporary Membership card or a current,
permanent Membership card you will be admitted.
Do I need another ID?
From time to time you may be asked to show a picture ID at
the admission desk. When you visit other museums and utilize
your reciprocal benefits you will often be asked to show and
additional ID.
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