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Boston Children’s Museum
308 Congress Street
Boston, MA 02210
(617) 426-6500
 

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Open Everyday 10am-5pm
Friday: 10am-9pm

Visitor Experience Associate

Position Description: 
Now hiring for the FALL! Various part-time and full-time shifts available.

Visitor Experience Associates (VEAs) serve a dual role in promoting the Museum’s 5 Star experience for all visitors by receiving cross training for both the admissions desk and museum exhibits. VEAs provide great customer service, maintain exhibit spaces according to our safety, security and cleanliness procedures; support museum activities, programs and events; and demonstrate value for inclusion and access for all visitors.

Main Responsibilities: Greet visitors with professional customer service by offering a welcoming, courteous, and safe environment. Provide visitors with general information regarding museum exhibits, programs, and services. Promote the Power of Play by engaging with children and families to maximize learning and enjoyment in the museum.

Manage information desk; answer phone, assist with visitors’ inquires and make building announcements. Staff the greeter and climber post to ensure safety and security for visitors. Attend and participate in regularly scheduled staff meetings and trainings. Adhere to Museum policies and procedures. Perform Admission or Exhibit duties as assigned on the daily staff schedule. Perform open and close procedures with a focus on restock, cleaning and sanitizing. Other duties as required.

Exhibit Responsibilities: Engage with children and families to promote a fun learning experience. Staff daily assigned activities in exhibit spaces. Prep materials for activities, programs and events. Support educators during scheduled programs and events. Assist with crowd control during busy operational hours, such as holidays, weekends and school vacation weeks.

Admissions Responsibilities: Accurately process cash, credit, pass and discount transactions. Adhere to internal controls according to admissions policies and procedures. Reconcile assigned cash drawer at the beginning and end of each shift. Accurately capture demographic info and visitor data. Promote membership sales and process membership renewals. Complete all admissions forms with great attention to detail. Support Museum fundraising campaigns. Data entry tasks as required.

Qualifications: 
Minimum Requirements: High school diploma or equivalent experience. Previous experience with young children (ages 0-10) and their families in recreational settings. Previous work experience in retail, sales or customer service. Ability to work with a diverse group of staff and visitors. Excellent communication skills and ability to interact positively with children, adults, and large groups. Experience working in a fast-paced, high-volume environment. Available on weekends and holidays

Additional Experience- a plus: College experience or equivalent with related course work in non-profits, education, family learning or retail. Previous cash handling experience. Fluency in a second language. Previous museum experience

Other Requirements: Additional shifts or extended hours may be required to accommodate peak periods, such as school vacation weeks and summer hours. Punctuality and attendance are required for all assigned shifts. Ability to stand for long periods and to push, pull or lift up to 50 lbs. Occasional work outdoors. Uniform/dress code

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