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Boston Children’s Museum
308 Congress Street
Boston, MA 02210
(617) 426-6500

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Open Everyday 10am-5pm
Friday: 10am-9pm

Visitor Experience Associate

Tuesday, May 7, 2019
Position Description: 

Position Details: Non-Exempt- Hourly, Seasonal Full time & Part time schedules available

Summary: Visitor Experience Associates (VEAs) serve a dual role in promoting the Museum’s 5 Star experience for all visitors by receiving cross training for both the admissions desk and museum exhibits. VEAs provide great customer service; maintain exhibit spaces according to our safety, security and cleanliness procedures; support museum educational activities, programs and events; and make the Museum accessible and exciting for all visitors.

  • Provide excellent customer service, a welcoming environment and fun experience for all visitors
  • Provide visitors with general information regarding museum exhibits, programs, and services
  • Promote the Power of Play by engaging with children and families to maximize learning and enjoyment in the museum
  • Manage information desk; answer phone, assist with visitors’ inquires and make building announcements
  • Staff the greeter and climber posts to ensure safety and security for visitors
  • Attend and participate in regularly scheduled staff meetings and trainings
  • Perform Admission or Exhibit duties as assigned on the daily staff schedule
  • Support educators during scheduled programs and events, prep materials and assist with crowd control
  • Perform open and close procedures with a focus on restock, cleaning and sanitizing
  • Adhere to Museum policies and procedures
  • Other duties as required

  • High school diploma or equivalent experience
  • Previous experience with young children and their families in recreational settings or experience in retail, sales or customer service preferred
  • Previous cash handling experience
  • Ability to work with a diverse group of staff and visitors
  • Ability to communicate and interact with children, adults, and large groups in a fast-paced, high-volume environment
  • Fluency in a second language, a plus

Other Requirements
  • Punctuality and attendance are required for all assigned shifts
  • Availability on weekends and holidays
  • Ability to stand for long periods and to push, pull or lift up to 50 lbs.
  • Occasional work outdoors
  • Uniform/dress code

Plentiful Weekday & Weekend Discounted Parking Available